Red Oak Notary & Fingerprinting Services, LLC maintains the following refund and cancellation policy for all services. We encourage clients to review this policy before booking an appointment.

1. Client Cancellation Schedule

2. Refund Eligibility

Refunds ARE available in the following circumstances:

• Service not completed due to a Red Oak agent error — full refund of notary fees for the incomplete service
• Appointment cancelled by Red Oak without adequate notice — full refund of any pre-paid fees
• Duplicate charges due to payment processing errors — full refund of the duplicate amount

Refunds are NOT available in the following circumstances:

• A notarial act was properly performed but the document was subsequently rejected by a third party (e.g., county recorder, bank, or foreign authority) for reasons unrelated to the notarization itself
• The client failed to present acceptable identification, causing the notarization to be refused
• The document presented was incomplete, contained blank spaces, or was otherwise legally deficient
• The signer changed their mind after the notary arrived at the appointment location
• Live Scan fingerprinting was completed and transmitted — fees paid for electronic DOJ/FBI submissions are non-refundable once transmitted
• Services were completed as agreed and to standard
• The signer was unable to be notarized due to mental incapacity, duress, or other legal disqualification

3. Cancellation by Red Oak

Red Oak reserves the right to cancel or reschedule any appointment at its sole discretion. In the event of cancellation by Red Oak without adequate advance notice (generally defined as less than 4 hours before the scheduled appointment), all pre-paid fees will be refunded in full and we will make commercially reasonable efforts to reschedule at a time convenient to the client.

4. Rescheduling

Rescheduling requests made with 24 or more hours' notice are accommodated at no charge, subject to agent availability. Rescheduling with less than 24 hours' notice may be treated as a cancellation and subject to applicable fees. We will always work with clients in extenuating circumstances.

5. How to Request a Refund

To request a refund, please contact us within 30 days of the service date:

• Email: info@redoaknotaryservices.com
• Phone: (844) 534-1768
• Include: your full name, date of service, service type, and reason for the refund request

Approved refunds will be processed within 5–10 business days via the original payment method.

6. Disputed Transactions

If you believe an unauthorized charge has been made to your account, please contact us before initiating a chargeback with your bank. We will investigate and resolve legitimate disputes promptly. Unwarranted chargebacks may result in suspension of services and referral to collections for the disputed amount plus any associated fees.

7. Force Majeure

Red Oak will not be liable for cancellations caused by events outside our reasonable control, including natural disasters, extreme weather conditions, traffic incidents, medical emergencies, or other force majeure events. In such cases, we will reschedule at no additional charge.